FAQ – Crosby Square
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How soon will my Crosby Squares arrive?

FedEx ground shipping is standard with all orders. You can expect to receive your Crosby Squares within 5-7 business days. In a hurry? We also offer 2-day expedited shipping via FedEx. If you need your shoes by a particular date, please order as early in the day as possible so we can get a head start on shipping.

How can I track my order status?

There will be a tracking number provided in your confirmation email.

How much does shipping cost?

FedEx Ground shipping is complimentary with all orders. Expedited 2-day shipping is available for an additional charge. The charge and availability of expedited shipping may vary based on final shipping destination.

Will I be paying sales tax?

If the final destination of your Crosby Squares is in a state that requires us to charge sales tax, then yes. If not, you won’t!

What is the international shipping policy?

We have partnered with a third party to service our international customers.

When all your items are in your shopping cart and you are ready to purchase, choose the "Outside the U.S.?" button instead of “Checkout’. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Please note we do not accept returns on international orders at this time. 

What is the return/exchange policy?

If you are not fully satisfied with your order, you can return your shoes for a full refund within 30 days of the original shipping date. The returned shoes must be in unworn, new condition and in the original packaging.  We accept returns from products purchased at our online store only. We do not accept returns on items purchased at one of our retail partners.

 

Return shipping is always complimentary. Please visit our Returns Page and submit a return request using your Crosby Square order number and email address. Once your return request has been approved, you will receive an email with your pre-paid shipping label. 


We will notify you via email once your returned items have been received and inspected by our warehouse. If the items meet the return criteria specified above, your credit card will be refunded within 7 business days of receipt. Please note we are not responsible for missing parcels. 

How long until my refund is processed?

We’ll let you know with an email once we’ve received your returned shoes. If they meet our return standards, your credit card will be refunded within seven days.

I don’t see my size or color listed for the shoe I want. Am I out of luck?

Maybe, maybe not. Email us here for more info: ccare@crosbysquare.com

If a shoe is out of stock, will it be coming back?

Possibly. You can find out for sure by sending us an email here: ccare@crosbysquare.com.

What if I need to change or cancel my order?

Once your order has been submitted, it’s too late to make any changes. So please be sure that everything in your cart is correct before checkout.

What payment methods can I use?

We accept American Express, MasterCard, Visa, and Discover.

Is buying shoes on your website safe?

Absolutely. Unauthorized access to your credit card information is prevented by our certified encryption technology. All credit card and personal order information is encrypted via SSL when it’s sent to us.

How can I keep up with new product releases or sales?

Simple. Just sign up for our email updates and newsletters.

Where are Crosby Squares available?

Currently, Crosby Square footwear is available on our website and exclusively at Nordstrom in stores and online.

How can I be sure what size Crosby Squares to order?

Our sizing chart should be able to help you with any sizing questions. A good rule of thumb is to always purchase a half size smaller than your favorite running shoes.

View size chart

Do you offer gift-wrapping?

Not at this time.

What can I do to maintain my Crosby Squares?

  1. Dampen a cloth or a fine brush and remove any dirt from the leather upper. If the shoe is especially dirty, apply a mild leather soap, wipe off the soap with a fresh cloth, and let dry.

  2. Using a clean cloth, wipe on a leather conditioning cream or dressing. Rub in the cream with a fresh cloth or soft brush until the leather gleams.

  3. Apply a leather protector to help safeguard from water, dirt, oils, and road grime.

Where are my Crosby Squares made? How can I find out more?

All Crosby Squares are handcrafted in Spain or Portugal from carefully selected leathers to ensure superior quality. You can learn more about our craftsmanship here. Additional questions? Reach out to us at: ccare@crosbysquare.com

What is Goodyear welting?

The cobbler’s choice for nearly 150 years, a Goodyear welted shoe is built for durability and comfort. In crafting a Goodyear welted shoe, a band of leather is slipped between the upper and the sole. Both the upper and sole are sewn to this leather—the welt—rather than to each other. A cobbler can easily resole a Goodyear welted shoe by undoing the stitching between the sole and the welt. Plus, because the upper is not directly stitched to the sole, the bond between the two is more water resistant. This creates a shoe that can last for decades, growing more comfortable and building character along the way.

What does Blake Construction mean?

Clean and simple, a Blake stitch runs directly through the upper to the sole. This allows for a very close cut sole, as all of the stitching is done inside the walls of the upper. Because Blake stitching lacks the extra layer of leather found in a Goodyear welted shoe, the Blake constructed shoe will tend to be more flexible and forgiving right out of the box.